Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are the people in charge of an organization's correspondence. They are very often the first point of contact for visitors. Therefore they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, first class business writing and communication skills and proficient IT skills.

Module 1: Communication skills

1. Introduction to Secretarial & Administrative Role
2. Developing A Professional Image
3. Communication
4. Telephone Skills
5. How To Improve Written Business Communication

Module 2:  Office Management

1. Management of Records & Processing the Mail
2. Meeting and Conferences
3. Travel
4. Basic Finance - Managing Petty Cash Systems
5. Managing Stationery Supplies & Stock

Module 3: Human Relations Skills Development

• Work Ethics & etiquette
• Goal Setting and Planning
• Working with People
• Dealing with customers
• Managing Stress and Change
•  Delegation Skills
•  Working in Teams
•  Saying 'No' Constructively
•  How to Handle your Manager

Module 4:  IT Skills + (Microsoft Office 2007)

1. Introduction to IT & Windows
2. MS Word
3. MS Excel
4. MS Outlook+ Internet
5. Power Point
6. Typing (English & Arabic)

Outcomes:

By the end of the course, participants:

• Will understand the importance of effective administration skills within an organization
• Will have enhanced their communication and  interpersonal skills
• Will be able to manage their  time efficiently and be able to think proactively
• Will be able to be assertive and build a rapport with more their line managers
• Will have developed the skills needed to be a professional secretary
• Will know how to set up and manage effective filing systems
• Will understand office equipment and the supportive role it plays in modern office environments
• Will know how to manage petty cash systems
• Will  understand how to manage stock and stationery supplies
• Will have enhanced their  telephone skills, including what to say, and what NOT to say
• Will have developed their IT skills and become proficient in Microsoft Office 2007

The individual must possess a high school certificate with 60% and must have good communication skills.

Four months. Classes are held in the mornings, afternoon and evenings.