The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.
Who Should Attend?
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.
This course is designed for the student who has little or no experience.
What You Will Receive
Each student will receive a copy of the student manual for post-class reference and review.
This module prepares candidates to sit the Certified Business Professional exam - C20-507